Privacy Policy
Last Updated: Sept 17, 2025
Amp Electric Heating & Air (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.
Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information: name, email address, phone number, physical address, or other details you provide when you request a quote, schedule service, or contact us.
- Technical Information: IP address, browser type, device type, and cookies that help us understand how visitors use our website.
- Service Information: details about the services you request and communications with us.
How We Use Your Information
We use the information we collect to:
- Provide and manage our electrical and HVAC services.
- Communicate with you about appointments, estimates, invoices, or updates.
- Initiate calls, emails, SMS/MMS messages (Message and data rates may apply for any messages sent to you from us and to us from you.)
- Improve our website and customer service.
- Send occasional promotions or service reminders (you may opt out at any time).
- Comply with legal requirements.
Sharing Your Information
We do not sell your personal information. We may share limited information with:
- Trusted service providers (e.g., scheduling software, payment processors, phone systems) who help us deliver our services.
- We do not share mobile numbers with third parties or affiliates for marketing or promotional purposes.
- Mobile information will not be shared with external parties except as required by law.
- Legal authorities if required by law or to protect our company, customers, or others.
Messaging Program Description
By opting into our text messaging program, you consent to receive SMS communications from Amp Electric Heating & Air for purposes such as scheduling, order updates, payment links, and promotional offers.
Messages will originate from our business numbers listed in this program.
Message frequency may vary. You can opt out at any time by replying STOP, or get help by replying HELP. Standard message and data rates may apply.
Message Samples
- Hi [customer name]! Thank you for contacting Amp Electric Heating & Air! We will be with you shortly.
- Hi [customer name]. Just a reminder about your appointment tomorrow with [business name] at [time]. Let us know if you have any questions or need to reschedule!
- Hi [customer name], to celebrate Small Business Saturday, we're offering special discounts to our best-selling products in-store only. See you this weekend!
Cookies and Tracking
Our website may use cookies or analytics tools (such as Google Analytics) to understand visitor activity and improve our website. You can adjust your browser settings to refuse cookies if you prefer.
Data Security
We use reasonable security measures to protect your personal information. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your Choices and Rights
You have the right to:
- Request access to the personal information we have about you.
- Ask us to correct or delete your information.
- Opt out of promotional emails at any time by following the unsubscribe instructions or contacting us directly.
- You may opt out of receiving SMS message at any time by replying STOP to any message or by contacting us directly.
Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “last updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: 231.788.1988
- Email: office@ampelectrichvac.com
- Mailing Address: 5200 Short St Muskegon MI 49444
